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Unable To Split/Edit A File

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Hey all. I have a video file that I'm unable to split/edit. I'm using Boilsoft Video Splitter v5.21. When loading the file into the program, a pop-up message appears that reads: "The format of [video file path] can't be recognized!"; The video file does play in Potplayer, MPC, and WMP so I'm not sure if it's a codec issue. I've tried renaming the file extension to both .avi and .mp4 and the Video Splitter program was still unable to recognize the file. Here's some of the file info: General: Format: OGG, Video: Format: AVC, Format/Info: Advanced Video Codec, Codec ID: H264, Audio#1: Format: Vorbis Any help is appreciated.
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