First, is this the correct forum for posting this issue? If not, I apologize and please direct me to the correct discussion group.
I purchased a Pinnacle Video Capture/Studio 14 Device. I installed it on my sisters laptop, Windows 7 Home Premium 64-bit (6.1, Build 7600), 3072MB RAM. I had no problem importing the video but could not capture the sound along with the video. I could not see the volume slider bar under the Import, Composite, More options. After some research, I was informed the device would only work on a 32-bit OS.
I had registered my product the day I purchased it, but never received email back with my product code. Called Corel for support code and received one email back, telling me to check my cable and ports. The end!
My computer is Windows XP Pro (5.1, Build 2600) 640MB RAM and I have what I think is called a 280GB or so Flash drive.
I understand Corel purchased Roxio (was going to try Roxio Easy VHS to DVD device) and all the posts I have read online state there is no customer support for this product either. And that I was not the only one finding it impossible to get their product code to work.
I am wondering if you could recommend the best video capture device for me to purchase? I am female, 73, and not all that computer literate. My sister is not far behind me. We are trying to transfer our old family movies from VCR to computer and then to DVD. Or better yet, directly to DVD--whatever works. In our lifetime (lol).
Thanks in advance, Lucy and Sis
I purchased a Pinnacle Video Capture/Studio 14 Device. I installed it on my sisters laptop, Windows 7 Home Premium 64-bit (6.1, Build 7600), 3072MB RAM. I had no problem importing the video but could not capture the sound along with the video. I could not see the volume slider bar under the Import, Composite, More options. After some research, I was informed the device would only work on a 32-bit OS.
I had registered my product the day I purchased it, but never received email back with my product code. Called Corel for support code and received one email back, telling me to check my cable and ports. The end!
My computer is Windows XP Pro (5.1, Build 2600) 640MB RAM and I have what I think is called a 280GB or so Flash drive.
I understand Corel purchased Roxio (was going to try Roxio Easy VHS to DVD device) and all the posts I have read online state there is no customer support for this product either. And that I was not the only one finding it impossible to get their product code to work.
I am wondering if you could recommend the best video capture device for me to purchase? I am female, 73, and not all that computer literate. My sister is not far behind me. We are trying to transfer our old family movies from VCR to computer and then to DVD. Or better yet, directly to DVD--whatever works. In our lifetime (lol).
Thanks in advance, Lucy and Sis
